We present a comprehensive and authoritative guide to the Sales Support Agent – Courier Express position with Emirates Group in Dubai. This role is a strategic opportunity for experienced air cargo professionals seeking a stable, well-compensated career within one of the world’s most respected aviation and logistics organizations. With a salary expectation of 6,000 AED, structured processes, and global exposure, this position stands out as a premium career option in the UAE logistics sector.
Overview of the Role
As a Sales Support Agent – Courier Express, we operate at the core of commercial and financial coordination for Emirates SkyCargo. The role focuses on delivering high-quality customer service, ensuring precise billing practices, and supporting cargo agents through compliant onboarding aligned with IATA CASS accreditation standards.
We ensure seamless alignment between systems, tariffs, billing accuracy, and operational controls—making this position critical to revenue assurance and customer satisfaction.
Key Responsibilities and Daily Functions
Customer Onboarding and Account Management
We support the onboarding of new customers, enabling them to become verified account holders with SkyCargo. This includes ensuring compliance with IATA CASS requirements, validating documentation, and aligning customer profiles with approved billing and tariff structures.
AWB Stock Coordination and Revenue Alignment
We coordinate closely with EK Revenue Accounts to manage Air Waybill (AWB) stock ranges. We ensure that AWB stocks are released to agents promptly upon request, maintaining uninterrupted cargo operations and agent satisfaction.
Commercial Support and Customer Query Resolution
We handle the commercial support general mailbox, responding to customer inquiries related to:
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Billing discrepancies
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Freight charge clarifications
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Optional service charges
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Account-related concerns
Our approach is solution-oriented, ensuring disputes are resolved efficiently while safeguarding revenue integrity.
Financial Reconciliation and Reporting
Daily Cash and Card Collection Reconciliation
We reconcile daily cash and card collection reports, covering:
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Import sales
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Export sales
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Miscellaneous terminal sales
These reconciled reports are shared with the EK Finance team, ensuring transparent financial tracking and audit readiness.
COU AWB Movement and ULD Billing
We run daily COU AWB movement reports and accurately bill ULD pivot weight charges for shipments that utilize dedicated ULDs. This ensures compliance with agreed tariff rates and avoids revenue leakage.
AWB Quality Control and Verification
We conduct weekly quality checks by addressing AWB verification discrepancies with the central AWB verification team. Through systematic review of the AWB reverification report, we ensure data accuracy, regulatory compliance, and operational consistency.
Waivers, Refunds, and Revenue Recovery
Verification of Waivers and Refunds
We verify all waivers and refunds related to:
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Freight charges
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Other service charges
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Cash and card transactions
Any unauthorized waivers are identified, documented, and recovered promptly to protect company revenue.
Service Recovery and Manual CCA Processing
We assist in raising:
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Waivers
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Service recovery cases
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Manual CCAs
All approvals are obtained through official channels such as email, SkyConnect, and SkyChain, with complete records maintained for future audits and tracking.
Additional and Optional Service Billing
We track and record all additional or optional services, including:
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ATA trucking services
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Relabelling charges
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Packing fees
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Special handling services
We ensure every service is billed strictly according to the agreed tariff rate, reinforcing financial discipline and transparency.
Required Qualifications and Experience
Professional Experience
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Minimum 3 years of experience in the air cargo industry as a team leader or equivalent role
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Strong background in cargo operations and customer service
Technical and Regulatory Knowledge
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In-depth understanding of Air Cargo Tariffs
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Knowledge of IATA/FIATA regulations
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Familiarity with SkyCargo systems, policies, and procedures
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Clear understanding of import and export rules and regulations
Skills and Competencies
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Excellent written and oral communication skills
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Proficiency in Microsoft Excel, Word, PowerPoint, and MS Office tools
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Strong analytical ability with a solution-oriented and creative thinking mindset
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High attention to detail and accuracy in financial and operational reporting
Salary and Benefits
The expected salary is 6,000 AED per month, reflecting the responsibility and expertise required for this role. In addition to competitive pay, we gain:
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Exposure to global cargo operations
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Structured career growth within Emirates Group
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A professional, process-driven work environment
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Long-term stability in the UAE aviation sector
Why This Role Stands Out in Dubai’s Job Market
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Association with a globally recognized aviation brand
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Strong focus on compliance, systems, and professional development
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Ideal for experienced cargo professionals seeking advancement
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Balanced mix of customer service, finance, and operations
This position is not merely a support role—it is a strategic commercial function within a high-volume, high-value cargo ecosystem.
How to Apply – Step-by-Step Guide
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Visit the official Emirates Group careers portal
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Search for Sales Support Agent – Courier Express
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Review the detailed job description and eligibility criteria
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Prepare an updated CV highlighting air cargo and revenue experience
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Submit your application through the official listing
Official Notification (link):
https://www.emiratesgroupcareers.com/search-and-apply/22699
Final Thoughts
For professionals with a strong background in air cargo operations, billing accuracy, and customer service, the Sales Support Agent – Courier Express role with Emirates Group Dubai represents a high-value career opportunity. With structured responsibilities, competitive salary, and global exposure, this position offers both professional growth and long-term stability within the UAE’s aviation sector.